FREQUENTLY ASKED QUESTIONS
– Is the Packaging discreet?
Yes, we only use plain, discreet packaging without any branding or labels.
– Is the service confidential?
Your medical data and order history is completely confidential and will only be viewable by our pharmacy staff and prescribers.
– What will appear on my bank statement?
When you pay by credit/debit card, payments will be shown on your statement under the name “Prime Medication Healthcare Ltd
– Which countries do you deliver to?
We can post items, INCLUDING prescription medication, to;
Australia, Canada, Republic of Cyprus, Japan, Malesia, Russia, Thailand, Denmark, Finland, Germany, Greece, Malta, the UK and in All States in the USA.
We can post items, EXCLUDING, prescription medication to,
Australia, Canada, Austria, Belgium, Croatia, Czech Republic, Japan, Malesia, Russia, Thailand, Estonia, France, Hungary, Ireland, Italy, Latvia, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden, and the UK
We do not currently ship to the other countries not listed above (due to the laws of the destination country).
– Do you deliver to the USA?
we do offer delivery to All the States in the USA.
– Do I need a prescription to order?
You do not need an existing prescription to use our service. We offer a free consultation process which is reviewed by one of our prescribers who will issue a private prescription (for all eligible patients).
– Will I receive a tracking number?
You should receive your tracking number by email automatically, once Royal Mail/ DHL have collected your order for delivery.
This is usually around 6 PM.
You should check your junk mail if you have not received this. If you don’t receive the email, please let us know, and we will get this for you manually.
– Do I need to sign for my delivery
No. Not All orders for medication require a signature on receipt of delivery
If you are not in to receive your package, it automatically drops to your mailbox. You should be left a card, or updated online with the tracking reference number. pain pills for sale
If you do not have a mailbox, then it will be returned, and there are redelivery fees associated with this.
Redelivery costs $50 due to costs incurred for return and redelivery.
– Can I put my local Post Office as my delivery address?
Post offices will return packages sent directly to them, and this will incur a $20 redelivery charge.